1.How can I track my order status??
The fastest and easiest way is to register as a free member with us. Registration is simple and fast. Being a member you will be able to track your order status instantly and it's 24/7. Alternatively, you can track your order status by simply clicking on our Live Help.
2.What happens if I entered a wrong Character name or selected the Wrong server?
Under such instances, there is no call for Panic. Simply log on to our website and contact any of our customer representatives In order to expedite the process, please furnish us with your actual desired Character name, Server name and followed by your Paypal address. We will then rectify the error and will execute delivery according to the new information provided by you.
3.How is delivery being executed?
Upon completion of your desired order and payment, an email will be sent to you regarding the delivery procedure. Do contact our Live Help if you do not receive the email on delivery procedure after 15 minutes. In cases where we fail to make any contact with you, an email will be sent to the email address provided by you. You may contact our live help or send us a reply via email
4.How long do I have to wait for your delivery?
Delivery varies for difference games. Do check with our Live Help for the eta.
5.I have been waiting in the game and it's been more than half an hour, what should I do?
If you have been waiting for us a long time in the game, please do check your contact mail box/junk folder to see if we sent you an email. If there is nothing in your mail box/junk folder, please contact us via our live help system to speak to one of our customer representatives.
6.What are the possible reasons for delay?
There are various possibilities such as Technical errors like internet down time and incorrect or insufficient information provided. Therefore, it is very important that you furnish us with a valid email address for us to contact you.
7.To which location is the delivery done?
Kindly refer to the email we sent you for order pick up procedure.
8.You have stopped talking to me in the game during a delivery, what went wrong ?
We may be disconnected due to technical reasons half way through the transaction. No worries at all, we will contact you soon as we get online again. There is also an indicator on our website reflecting our on-line status and you will know if we are online or being disconnected.
9.It's Urgent and I need my stuff now
So long as we are online, we will deliver to you by the soonest means, but if it's a "life" threatening situation and you cannot wait, please feel free to contact our customer representative even before you make your payment so that we can ensure we have sufficient stocks to tide you through.
